Intuit lives by "customers define quality" and "do right by all our customers." QuickBooks and other Intuit programs and contacts often ask our opinion, so we help Intuit further revolutionize how we manage financial affairs. This makes many consider Intuit an essential partner.

This partnership reliance lets you get badly hurt by Intuit mistakes. You may feel especially betrayed if they relate to extra Intuit profit. When this happens many users actively campaign for Intuit product boycotts, rather than simply using something else. The more you know about Intuit the more likely you are to boycott, partly because often makes a big difference.

Mike Block is the kind of person who often writes elected officials. He spent years writing and leading fights for successful tax and term limit constitutional amendment petitions. This led to his getting elected (and giving back his salary) so he could better publicize petitions.

Mike has long totally relied on fast, easy and cost-effective Intuit products. He answered 7,000+ QuickBooks newsgroup questions and almost always pre-release beta tests QuickBooks. This made it natural that he often write to top Intuit executives and meet them while visiting family in California. However, this and Intuit payments for QuickBooks Customer Advisory Council service did not stop him from boycotting when Intuit did things wrong. Mike does this in the best interest of clients, but also feels it is in Intuit's best interest. Unless Intuit corrects mistakes it is unlikely to do well or to keep rapidly making the type of improvements that many want and need. Mike very outspokenly boycotted these Intuit products and getting many to do so:

QuickBooks 2000

Each boycott ended quickly, as Intuit soon agreed to changes. In fact, Intuit CEO Steve Bennett soon wrote "Keep raising hell when Intuit does something wrong."